Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated to provide betting tips?
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Pitch Notes operates under a gambling license issued by the UK Gambling Commission (UKGC) for UK customers, and holds a separate license from the Malta Gaming Authority (MGA) for players in the EU. All licenses require us to adhere to strict responsible‑gambling, anti‑money‑laundering, and consumer‑protection rules. You can verify our license numbers on the respective regulator’s websites.
02 What payment methods can I use to purchase a Pitch Notes subscription?
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Pitch Notes accepts Visa, Mastercard, and Maestro debit/credit cards, as well as e‑wallets Skrill, Neteller, and PayPal. Crypto payments via Bitcoin (BTC), Ethereum (ETH), and USDT (TRC‑20) are also supported with no minimum deposit. Withdrawals are processed to the original payment method within 1‑3 business days, except crypto which is instant after internal review.
03 How does Pitch Notes generate its match predictions and what data do you use?
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Our predictions are produced by a combination of statistical models, historical match data, and expert analysis from former professional scouts. We pull data from trusted sources such as Opta, StatsBomb, and official FIFA/team performance reports, then apply proprietary algorithms that weigh form, injuries, and tactical match‑ups. All inputs are updated no later than 24 hours before kick‑off to reflect the latest information.
04 Do I get a refund if a Pitch Notes prediction turns out to be wrong?
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Pitch Notes does not offer refunds based on the outcome of any prediction, as betting inherently carries risk and outcomes are outside our control. If you experience a technical issue that prevents you from accessing the content you paid for, contact support for a resolution within 30 days. Subscription fees are non‑refundable for the current billing period once access has been granted.
05 What responsible‑gambling tools does Pitch Notes provide, and how do I self‑exclude?
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Pitch Notes provides deposit limits, session‑time alerts, and a self‑exclusion option that can be activated directly from your account settings. Self‑exclusion periods range from 24 hours to permanent and automatically block all access to betting content and subscriptions. You can also request a reality‑check reminder that sends periodic alerts about the time spent on the platform.
06 How can I cancel my Pitch Notes subscription and still retain access until the end of my billing cycle?
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To cancel, log in, go to “My Account → Subscription”, and click “Cancel Subscription”. The cancellation takes effect at the end of the current billing period, so you keep full access until the next renewal date. After cancellation, you will receive a confirmation email; if you do not, contact support within 48 hours. Re‑subscription can be resumed at any time without loss of historical data.